Shipping Policy

This Shipping Policy applies to orders placed on https://zen-paw.com. If you have any questions, contact us at hello@zen-paw.com or by phone at +1 (302) 208-7400.

1. Processing Time

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after you receive your order confirmation email.

2. Shipping Time by Region

Shipping times below are estimates and start after processing:

Canada: 7 to 10 business days
United States: 6 to 12 business days
Australia: 8 to 15 business days

Delays may occur due to customs processing, weather, or high volume periods.

3. Carriers

Canadian orders ship via Canada Post. International orders may ship via Canada Post, USPS, Australia Post, or other local carriers depending on the destination.

4. Tracking and Shipping Confirmation

Once your order ships, you will receive a shipping confirmation email that includes your tracking number. Please allow up to 48 hours for tracking updates to appear.

5. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs fees imposed by your local government. These charges are the customer’s responsibility and are not included in product prices or shipping fees.

6. Failed Deliveries and Incorrect Addresses

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for failed deliveries caused by an incorrect or incomplete address. If a package is returned to us, we will contact you to arrange reshipment at your expense.

7. Lost or Delayed Shipments

If your package is significantly delayed or appears lost, contact us at hello@zen-paw.com within 30 days of your order date so we can investigate and work toward a resolution.