Thank you for your interest in ZenPaw. We take the protection of your personal data seriously. In general, you can browse our website https://zen-paw.com without providing personal data. However, certain features may require us to collect and process personal data, for example when you place an order, create an account, subscribe to our communications, or contact support.

When we process personal data, we do so based on an applicable legal basis, such as:

  • performance of a contract (order processing, delivery, customer support)
  • compliance with legal obligations
  • your consent (newsletter, certain cookies, marketing if you opted in)
  • our legitimate interests (site security, fraud prevention, service improvement)

When consent is required and no other legal basis applies, we request your approval before processing.

We process personal data (for example: name, address, email, phone number, and order related information) in accordance with the GDPR where it applies, as well as local rules that apply based on your place of residence. This Privacy Policy explains the type, scope, and purposes of processing, as well as your rights.

We use reasonable technical and organizational measures to protect personal data processed through the website. Even so, no method of transmission over the Internet provides total security. If you prefer, you can also contact us through other channels, such as by phone.

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

Definitions

  1. Personal Data
    Any information relating to an identified or identifiable natural person (for example: name, email, phone number, address, online identifier).
  2. Data Subject
    The individual whose personal data is processed.
  3. Processing
    Any operation performed on personal data, such as collection, recording, organization, storage, use, disclosure, or deletion.
  4. Controller
    The entity that determines the purposes and means of processing personal data.
  5. Processor
    An entity that processes personal data on behalf of the Controller (for example: hosting provider, email service provider, logistics provider).
  6. Recipient
    Any person or entity to whom personal data is disclosed (excluding public authorities acting under applicable law).
  7. Third Party
    Any person or entity that is not the Data Subject, the Controller, the Processor, or a person authorized to process personal data under their authority.
  8. Consent
    A freely given, specific, informed, and unambiguous indication of your wishes by which you agree to the processing of your personal data.

Controller and Privacy Contact

Where the GDPR applies, the Controller is:

RK PACIFIC LABS LLC
1207 Delaware Ave #2813
Wilmington, DE 19806
United States
Email: hello@zen-paw.com
Website: https://zen-paw.com
Phone: +1 (302) 208-7400

If you have any privacy questions or requests related to your personal data, contact us at hello@zen-paw.com.